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Privacy Policy

Last updated: March 2024

1. Introduction

At Solidagent, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chatbot service.

2. Information We Collect

2.1 Information You Provide

  • Account information (email address, name)
  • Chat conversations and queries
  • User preferences and settings

2.2 Automatically Collected Information

  • Usage data and interaction patterns
  • Device and browser information
  • IP address and location data

3. How We Use Your Information

We use your information to:

  • Provide and improve our AI chatbot service
  • Personalize your experience
  • Analyze and enhance our service performance
  • Communicate with you about service updates

3.1 AI Data Usage Policy

It's important to note that your chat conversations and data:

  • Are not used for AI model training
  • Are stored solely for your personal retrieval and reference
  • Are only processed in real-time to generate responses to your queries

3.2 Usage Monitoring

We collect and store metadata limited to:

  • Token consumption metrics for usage monitoring and billing purposes
  • Basic system performance metrics to ensure service quality

4. Data Storage and Security

All data is stored on servers located in the European Union. We use Scaleway and Nebius as our primary data processors and cloud service providers, both of which maintain data centers within the EU. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

4.1 Data Processors

Our primary data processors are:

  • Scaleway - A European cloud provider that:
    • Hosts our primary database infrastructure
    • Provides our web server infrastructure
    • Maintains all data within EU data centers
  • Nebius - Provides AI and machine learning infrastructure for processing chat interactions and model inference

Both processors are compliant with EU data protection regulations and maintain strict security standards. We have data processing agreements in place with both providers to ensure your data is handled in accordance with GDPR requirements. All user data, including chat histories and account information, is stored on Scaleway's secure infrastructure within the EU.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Specifically:

  • Chat conversations are stored solely for your reference and can be deleted at your request at any time
  • Usage metadata (token consumption) is retained for billing and administrative purposes
  • Account information is kept active as long as you maintain an account with us

You can request deletion of your data at any time through your account settings or by contacting our support team.

6. Your Rights

Under GDPR and applicable data protection laws, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Data portability

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: hello@solidagent.io